SYNOS is committed to maintaining the trust and confidence of visitors on our web site. Here you’ll find information on how we treat data that we collect from visitors to our website, or for example, when someone submits a support request.
Information is collected from you when you submit a support request, or contact us via the website. The information we collect is clearly set out on the web page on which we collect it.
We collect and store the following details when you submit a request:
2) Email address
3) Subject of the request
4) Details of the request
5) Any files submitted with the request
When you submit a request on synos.co.uk, all the above information is emailed to firstname.lastname@example.org, so that a member of the team can action your request. By applying submitting a request, you agree that SYNOS can contact you by email or telephone to discuss your request.
You can find more information on how cookies are used in the Cookies Policy below.
Who we may disclose your information to:
We do not disclose your information to third parties for marketing purposes. In certain circumstances we may disclose or access your account if required to do so by law or by any governmental body.
Links to Other Web Sites:
This Privacy Notice does not cover the links within this site to other websites. Those sites are not governed by this policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.
Changes to this Privacy Notice
We keep our Privacy Notice under regular review. This Privacy Notice was last updated on 9th December 2020.
We use a system for classifying the different types of cookies which we use on the Website, or which may be used by third parties through our Website. This classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the potential loss of functionality if you decide you don't want to have them on your device.
What is a cookie?
Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.
How long are cookies stored for?
Persistent cookies - these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.
Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.
Cookies do lots of different jobs, such as letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience. You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu
Here is a list of the categories of cookies we use and why:
Strictly necessary cookies
These cookies enable services you have specifically asked for. They are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website. These cookies do not contain any personally identifiable information.
These cookies collect anonymous information on the pages visited. By using the Website, you agree that we can place these types of cookies on your device.
These cookies collect information about how visitors use the Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.
An example of a performance cookie used on www.synos.co.uk is Google Analytics.
Google Analytics is used to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
These cookies allow third-parties to track the success of their application or customise the application for you. Because of how cookies work we cannot access these cookies, nor can the third parties access the data in cookies used on our site. For example, if you choose to ‘share’ content through Facebook, Twitter or other social networks you might be sent cookies from these websites. We don't control the setting of these cookies, so please check those websites for more information about their cookies and how to manage them.
Our clients are very important to us and we work extremely hard to deliver the best IT support, and 100% satisfaction.